The way we accept payments: Escrow, Credit Card, Bank Transfer, WebMoney, Western Union, MoneyGram
1.We send goods to worldwide by ePacket, China Post Registered Air Mail, DHL, TNT, EMS, SF EXPRESS.
2.Shipping by ePacket or China Post Registered Air Mail (under 2kg) is free; Shipping by DHL, TNT, EMS, SF EXPRESS will be charged, it usually takes 7-10 days to arrive
3. Please attention: The seller is not responsible for duty
We will leave positive feedback for every customers, at the same time, please spend a few minutes to leave a 5 stars positive feedback if you are satisfied with our products, cause all 5 stars positive feedbak is really impotant to us. Please contact us first before you leave neutral or negative feedback, we will do our best to solve problems and make customers feel satisfied, Thank you!
1.If customers do not like the item or if there is any defected, customers should contact us within 7 days after getting the parcel. If there is any defected or damaged, kindly take pictures of the package and the item and send to us, after confirm the problem, we will offer a refund or replacement.
2. All returned items should be in the original packaging and customer should provide tracking number after sending back the parcel.
3. Refund will be made after receipt of the item in original condition and packaging with all components and accessories included.
Due to lighting effects, monitor’s brightness/contrast settings etc, there could be some difference in picture and actual item (this situation could be rarely), thank you for your understanding.
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: